Privacy Policy

Copying this Privacy Policy in any way is strictly prohibited and in direct violation of intellectual property laws.

Effective Date: 13 January 2026

Olivia Genevieve Limited (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you interact with us, including through our website, email communications, social media, and our consulting & coaching services. This policy also explains your rights under the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

1. Purpose of this Privacy Policy

The purpose of this policy is to:

• Explain what personal data we collect about you.
• Describe how and why we use your personal data.
• Outline your rights regarding your personal data.
• Ensure compliance with the UK GDPR and related privacy laws.
  

This policy explains how we process personal data in accordance with applicable data protection laws. Where we rely on consent as a lawful basis, such consent is obtained separately and may be withdrawn at any time.

2. Age Requirement

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected data from someone under 18, we will delete it immediately.

3. Information We Collect

We collect personal data you provide to us directly and data collected automatically when you interact with our services. Examples include:

a. Personal Data You Provide:

• Contact information: Name, email address, phone number.
• Business information: Company name, niche, client type, offers.
• Financial information: Payment details for courses.
• Other information: Information shared via consulting/coaching sessions, surveys, or forms.
  
  

b. Data Collected Automatically:

• IP address, browser type, device information.
• Cookies and other tracking technologies (see Section 6).
• Interaction data (pages visited, links clicked, time spent).

4. Sources of Information

We collect personal data from:

• Direct interactions with you (forms, emails, Telegram/Voxer messages).
• Publicly available sources (social media profiles, business directories) when relevant.
• Automated collection tools on our website (cookies, analytics).
• Third-party services, such as payment processors, email platforms, or social media networks.

5. Automated Collection Processes

We may use automated technologies to collect data, such as:

• Cookies: Small files stored on your device to improve site experience and measure usage.
• Analytics tools: To track website usage and marketing performance (Google Analytics, Meta Pixel, etc.).
• Email tracking: To monitor email open rates and engagement.

You can manage cookies and tracking preferences through your browser or email settings (see Section 9).

6. Third-Party Tracking and Marketing

We may work with third-party providers to deliver services and marketing, including:

• Social media platforms (Facebook, Instagram) for paid advertising.
• Email marketing platforms for newsletters and automated email sequences.
• Analytics providers for site performance monitoring.

These providers may place cookies or use other tracking mechanisms. They process your data according to their privacy policies.

7. Use of Your Data

We use your personal data for purposes including:

• Providing consulting & coaching services and delivering our programmes.
• Processing payments and invoices.
• Communicating with you, including responding to inquiries and updates.
• Improving our services, website, and user experience.
• Sending marketing communications (with your consent, if required).
• Complying with legal obligations.

We will only process data when we have a lawful basis to do so (e.g., consent, performance of a contract, legitimate interest).

8. Sale or Disclosure of Data

We do not sell your personal data.

We may disclose your data to:

• Service providers assisting in business operations (email platforms, IT support, payment processors).
• Legal authorities if required by law.
• Our professional advisors, such as accountants or lawyers, where necessary.
• We ensure that third parties process your data in compliance with UK GDPR.

9. Opting Out and Marketing Preferences

You can opt out of marketing communications at any time:

• Click the “unsubscribe” link in emails.
• Contact us directly via email (see Section 14).

You may also block or delete cookies through your browser settings. Please note that opting out may affect some functionality of our services.

10. Data Security

We implement appropriate technical and organisational measures to protect your data from accidental loss, misuse, or unauthorised access. Measures include:

• Secure servers and encrypted communications (HTTPS).
• Access controls and limited employee access to personal data.
• Regular review of security policies and procedures.

While we strive to protect your data, no method of transmission or storage is completely secure.

11. Correcting Your Information

You have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (where not required by law to retain it).

To exercise these rights, please contact us (see Section 14).

12. Retention of Data

We will retain your personal data for as long as necessary to:

• Fulfil contractual obligations.
• Comply with legal obligations.
• Resolve disputes or enforce agreements.
• Analyse and improve our services.
  

Once your data is no longer needed, we securely delete or anonymise it.

13. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request erasure (“right to be forgotten”).
• Restrict processing in certain circumstances.
• Object to processing, including direct marketing.
• Data portability (receive a copy of your data in a structured, machine-readable format).
• Withdraw consent where processing is based on consent.

We will respond to any request in accordance with the law.

If you have any concerns about how your personal data is handled, please contact us first so we can address them. You also have the right to contact the Information Commissioner’s Office (ICO), the UK data protection authority.

14. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Significant changes may be communicated via email.

15. Contact Us

If you have questions about this policy, your data, or wish to exercise your rights, contact us:

Olivia Genevieve Limited

Email: hello@oliviagenevieve.co.uk

Address: 124 City Road, London, EC1V 2NX, United Kingdom

16. Additional GDPR Compliance Notes

• Legal Basis for Processing: Most processing is based on your consent or to perform a contract (e.g., consulting & coaching services). Legitimate interest is used for business improvement and fraud prevention.
• International Transfers:

Some of the third-party services we use, such as website hosting, email marketing, and analytics platforms, may store or process personal data outside the United Kingdom and the European Economic Area (EEA).

Where your data is transferred internationally, we ensure that it is protected by appropriate safeguards, such as:

• Standard contractual clauses approved by the UK government,
• Requiring service providers to implement adequate security measures, and
• Limiting data access to authorised personnel only.

Where personal data is transferred internationally, we rely on appropriate safeguards recognised under UK GDPR.

• Automated Decisions: We do not make decisions about you using automated processing that have legal or significant effects.