These Terms of Use are the intellectual property of Olivia Genevieve Limited and are protected by copyright. Copying, reproducing, or adapting this document or webpage, in whole or in part, without prior written consent is strictly prohibited.

Terms of Use

Olivia Genevieve Limited | oliviagenevieve.co.uk | oliviagenevieve.thinkific.com

Effective Date: 30 April 2026

1. Definitions and Interpretation

In these Terms, the following definitions apply unless the context requires otherwise:

"Company", "we", "us", or "our" means Olivia Genevieve Limited (Company No. 15764444), a private limited company incorporated in England and Wales, with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom.

"Website" means the website operated by the Company at oliviagenevieve.co.uk and, where applicable, the Company's hosted content platform at oliviagenevieve.thinkific.com, including all pages, subpages, content, features, and functionality available through those domains. For the avoidance of doubt, the Company's Thinkific platform is operated by Thinkific Inc. as an independent business and is subject to Thinkific's own terms of service and privacy policy in addition to these Terms of Use.

"You" or "user" means any person who accesses or uses the Website for any purpose.

"Content" means all text, images, audio recordings, video recordings, podcast episodes, graphics, logos, branding, articles, educational material, and other information or material published on or accessible through the Website.

"Programme" means the 30-Day 1:1 Programme on Automated Marketing offered by the Company to eligible business clients under a separate, standalone Client Agreement. The Programme is not governed by these Terms.

"Client Agreement" means the separate contractual agreement entered into between the Company and a client in connection with the Programme.

"Intellectual Property" or "IP" means all copyright, trademarks (whether registered or unregistered), trade names, logos, database rights, domain names, and all other intellectual property rights of any nature, whether registered or unregistered, subsisting anywhere in the world, and all rights to apply for registration of any of the same.

"Personal data" has the meaning given to it under UK GDPR.

"UK GDPR" means the UK General Data Protection Regulation, as retained in UK law under the European Union (Withdrawal) Act 2018, as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019.

"Business Day" means any day other than a Saturday, Sunday, or public holiday in England and Wales.

References to legislation include any statutory modification or re-enactment in force from time to time. Headings are for convenience only and do not affect the interpretation of these Terms. The singular includes the plural and vice versa.

2. Acceptance of Terms

By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use the Website.

Your continued use of the Website following any update to these Terms constitutes your acceptance of the updated Terms. It is your responsibility to check these Terms periodically to ensure you remain aware of any changes.

These Terms apply to all users of the Website, including visitors, registered users, and any person who accesses Content on the Website.

3. Changes to Terms

The Company reserves the right to amend, update, or replace these Terms at any time and at its sole discretion. Any changes will take effect immediately upon publication on this page, unless a later effective date is expressly stated.

Where changes are material, the Company will use reasonable efforts to notify users, for example by posting a notice on the Website or, where the Company holds your email address, by sending you a notification. You are encouraged to review these Terms regularly.

If you continue to use the Website after any changes to these Terms have been published, you will be deemed to have accepted those changes.

4. Website Use and Permitted Use

The Website is provided for general information purposes and for enabling users to learn about the Company, its services, its podcast, and its educational Content.

You may access and use the Website for personal, non-commercial purposes, subject to these Terms. In particular, you may:

• Browse and read Content published on the Website;

• Access podcast episodes made available through the Website or through third-party platforms linked from the Website;

• Submit enquiries or contact forms where provided; and

• Sign up to receive email communications from the Company, where a valid opt-in mechanism is provided.

All other uses of the Website or its Content are subject to the restrictions set out in Section 5 (Prohibited Uses) and Section 7 (Intellectual Property Rights).

5. Prohibited Uses

You must not use the Website or its Content in any way that is unlawful, harmful, or contrary to these Terms. Without limiting the foregoing, you must not:

• Copy, reproduce, distribute, publish, or otherwise exploit any Content from the Website for commercial purposes without the prior written consent of the Company;

• Modify, adapt, translate, or create derivative works based on any Content from the Website;

• Remove, obscure, or alter any copyright notice, trademark, or other proprietary rights notice appearing on or in connection with the Website;

• Use any automated tools, bots, web scrapers, data miners, crawlers, or similar technology to access, extract, index, or otherwise harvest any Content from the Website;

• Use or attempt to use any Content, data, or material from the Website for the purpose of training, fine-tuning, developing, testing, or improving any artificial intelligence system, machine learning model, large language model, or automated data-processing system, whether existing now or developed in the future;

• Input, upload, submit, or otherwise share any Content from the Website — including but not limited to text, frameworks, methodologies, audio recordings, podcast episodes, articles, or any other material — into any artificial intelligence platform, generative AI tool, machine learning tool, automated processing tool, or similar technology;

• Use any Content from the Website for data mining, automated data extraction, bulk collection, or any form of systematic capture of Content;

• Attempt to gain unauthorised access to any part of the Website, its server, or any database connected to the Website;

• Transmit or upload to the Website any content that is harmful, offensive, defamatory, misleading, or that infringes the rights of any third party;

• Use the Website in a manner that may interfere with, disrupt, or impose a disproportionate or unreasonable burden on the Website or its servers;

• Attempt to circumvent any security measures or access controls on the Website;

• Represent yourself as affiliated with the Company in a way that is false or misleading; or

• Use the Website or its Content in a manner that violates applicable law, regulation, or the rights of any person.

Any breach of this Section 5 may result in the immediate suspension or termination of your access to the Website and may give rise to legal action against you. The Company reserves all rights in this regard.

6. Account Registration and Security

The Website may, from time to time, offer users the ability to create an account, register for access to certain Content, or enrol in educational resources through a third-party platform (including but not limited to platforms such as Thinkific or equivalent).

If you register for an account on or through the Website, you agree to:

• Provide accurate, current, and complete information at the time of registration and to keep that information up to date;

• Maintain the confidentiality of your account credentials and not share your username, password, or access details with any third party;

• Notify the Company promptly if you suspect any unauthorised use of your account or any breach of your account security; and

• Accept responsibility for all activity that occurs under your account.

The Company is not responsible for any loss or damage arising from your failure to maintain the security of your account credentials. The Company reserves the right to suspend or terminate any account where there is reason to believe that account credentials have been shared, that the account has been used in breach of these Terms, or where the Company considers it necessary to protect the integrity of the Website or any user.

7. Intellectual Property Rights

All Content on the Website — including but not limited to text, graphics, images, logos, podcast episodes, audio recordings, course materials, frameworks, methodologies, written articles, educational materials, and any other material — is owned by or licensed to the Company and is protected by copyright, trademark, and other intellectual property laws of England and Wales and applicable international law.

Nothing in these Terms transfers any ownership of any Intellectual Property to you. Your use of the Website does not grant you any rights in or to the Company's Intellectual Property other than the limited right to access and use the Website in accordance with these Terms.

In particular, and without limitation:

• You must not copy, reproduce, republish, post, broadcast, transmit, or otherwise distribute any Content from the Website without the Company's prior written consent;

• You must not use the Company's name, logo, or branding in any way that is likely to cause confusion or suggest any association, sponsorship, or endorsement without the Company's prior written consent;

• You must not use any Content from the Website — in whole or in part — as training data, reference data, input material, or in any other capacity in connection with any artificial intelligence system, machine learning model, or automated processing tool, whether for commercial or non-commercial purposes;

• You must not scrape, extract, index, or otherwise systematically collect Content from the Website using automated means; and

• You must not create or publish any content, tools, or resources that are substantially derived from, replicate, or are otherwise based on the Company's proprietary Content, frameworks, or methodologies.

Any unauthorised use of the Company's Intellectual Property may constitute an infringement of the Company's rights and give rise to legal proceedings. The Company reserves all rights in relation to its Intellectual Property that are not expressly granted by these Terms.

8. User Content

Where the Website permits you to submit, post, or otherwise upload any content, material, or communications ("User Content"), you agree that:

• You are solely responsible for any User Content you submit and you confirm that you have all necessary rights, licences, and permissions to submit it;

• Your User Content does not and will not infringe the intellectual property rights, privacy rights, or any other rights of any third party;

• Your User Content is not defamatory, misleading, offensive, or in breach of any applicable law or regulation; and

• By submitting User Content, you grant the Company a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute that User Content solely for the purpose of operating and improving the Website and the Company's services.

The Company reserves the right to remove or decline to publish any User Content at its sole discretion, without notice or liability.

The Company does not endorse any User Content submitted by users and accepts no responsibility for the accuracy, completeness, or legality of any User Content.

9. Third-Party Links and External Platforms

The Website may contain links to third-party websites, platforms, and resources ("Third-Party Platforms"), including but not limited to social media platforms (Facebook, Instagram), podcast platforms (Spotify, Amazon Music, Apple Podcasts), and payment or booking services.

These links are provided for your convenience only. The Company has no control over, and accepts no responsibility for, the content, privacy practices, availability, or accuracy of any Third-Party Platform. The inclusion of a link to a Third-Party Platform does not constitute the Company's endorsement of that platform or any of its content, products, or services.

When you click a link to a Third-Party Platform, you leave the Company's Website and are subject to the terms and privacy policy of that third party. You access Third-Party Platforms entirely at your own risk. The Company strongly encourages you to read the terms and privacy policies of any Third-Party Platform you visit.

The Company is not responsible for any loss, damage, or harm arising from your use of or reliance on any Third-Party Platform or any content or material available through such platforms.

10. Service Availability and Website Access

The Company does not guarantee that the Website will be available at all times, without interruption, or free from technical faults or errors. The Website is provided on an "as is" and "as available" basis, subject to the disclaimers set out in Section 25 (Disclaimers — General).

The Company reserves the right to suspend, restrict, or withdraw access to the Website, or to any part of it, at any time and without notice, for operational, technical, security, or legal reasons, or for the purposes of maintenance or improvement.

The Company is not liable to you or to any third party for any loss or damage arising from the unavailability, suspension, or withdrawal of the Website or any part of it.

You are responsible for ensuring that you have the technical capability to access and use the Website, including all necessary hardware, software, and internet connectivity. The Company makes no warranty that the Website is compatible with your device or operating system.

11. Termination or Suspension of Access

The Company reserves the right, at its sole discretion and without prior notice or liability, to restrict, suspend, or terminate your access to the Website or any part of it, including where:

• You breach any provision of these Terms;

• Your use of the Website is or may be harmful, unlawful, or disruptive;

• The Company reasonably suspects that you are using the Website in a manner that infringes the Company's Intellectual Property or the rights of any third party;

• You have provided false or misleading information in connection with your use of the Website; or

• The Company is required to do so by law or regulation.

Termination of your access does not affect any rights or obligations that arose prior to termination, and the provisions of these Terms that by their nature should survive termination will continue to apply, including without limitation Sections 7, 11, 12, 16, 17, 22, 25, 26, and 28.

12. No Reliance on Information

The Content on the Website is provided for general information and educational purposes only. It is not intended to constitute professional advice of any kind, including legal advice, financial advice, investment advice, tax advice, medical advice, or any other form of regulated professional advice.

Although the Company uses reasonable care and skill in preparing the Content on the Website, the Company makes no representations or warranties as to the accuracy, completeness, suitability, or fitness for any particular purpose of any Content. You should not rely on any Content as the basis for any business, marketing, financial, legal, or other decision.

Before acting on any information published on the Website, you are strongly encouraged to seek independent professional advice from a suitably qualified adviser.

13. Business and Marketing Results Disclaimer

The Company provides educational and advisory content relating to digital marketing, paid advertising (including Meta platforms), email marketing, and automated marketing strategies. All such content is provided for general educational purposes only.

The Company does not guarantee, represent, or warrant that any particular result, outcome, level of revenue, number of clients, sales conversion rate, return on advertising spend, or any other business metric will be achieved as a result of following or applying any content, strategy, or guidance published on the Website.

Business and marketing results depend on a wide range of factors outside the Company's control, including but not limited to your level of implementation, market conditions, the performance of third-party advertising platforms, the quality of your offer, economic conditions, and individual circumstances. No two businesses are the same, and results will vary.

Any projections, expectations, or general statements about outcomes mentioned on the Website are illustrative in nature only and must not be construed as guarantees or predictions of your individual results.

14. Faith-Based Content Disclaimer

The Company's work is informed by a Christian faith perspective. Certain Content on the Website — including but not limited to articles, podcast episodes, and educational material — may include references to biblical scripture, Christian principles, prayer, and faith-based approaches to business and marketing.

Such content is shared as a personal expression of the Company's beliefs and values. It is not intended to impose any particular religious belief on users, nor does it constitute spiritual direction, pastoral counselling, or any form of regulated religious or therapeutic service.

Any faith-based perspective or content shared through the Website is offered informally and for personal reflection only. Users are solely responsible for how they receive, evaluate, and apply any faith-based content in their own lives and businesses. The Company accepts no liability for any personal, spiritual, emotional, or business decisions made in response to faith-based content published on the Website.

The Company does not offer prophetic, intercessory, or spiritual direction services through the Website.

15. Testimonials and Case Studies Disclaimer

Testimonials, client stories, and case studies published on the Website represent the genuine experiences of individual clients. They are provided for illustrative purposes only and must not be construed as guarantees or predictions of the results that you will achieve.

The results described in any testimonial or case study reflect the individual circumstances of that particular client, including their level of engagement, implementation, business stage, market conditions, and other personal factors. Your experience may differ materially from those described.

All testimonials and identifiable client features are used with the client's explicit written consent, in accordance with the Company's testimonial consent procedures. Any testimonial used in the Company's marketing materials is genuine, current, and is not used in a manner intended to create false impressions of likely results, in accordance with the ASA CAP Code.

16. Digital Content and Podcast Disclaimer

The Company publishes podcast episodes, audio teachings, and related digital content (the "Podcast Content") through the Website and through third-party podcast platforms, including Spotify, Amazon Music, and Apple Podcasts. The Company may also host audio content on the Website using third-party hosting platforms, including SoundCloud. Where audio content is embedded from SoundCloud, SoundCloud may independently collect data about your interaction with the player — including your IP address, device information, and listening behaviour — in accordance with its own privacy policy. The Company is not responsible for SoundCloud's data practices.

All Podcast Content is provided for general educational and informational purposes only. It does not constitute professional, legal, financial, or marketing advice. You should not act on Podcast Content without obtaining independent advice appropriate to your specific circumstances.

The Company retains all copyright and intellectual property rights in and to the Podcast Content. You may listen to the Podcast Content for personal, non-commercial use only. You must not download, copy, distribute, broadcast, upload to any platform, use as training data for any artificial intelligence system, or otherwise exploit Podcast Content for any commercial purpose without the Company's prior written consent.

The availability of Podcast Content on third-party platforms is subject to the terms, policies, and decisions of those platforms. The Company is not responsible for any interruption to the availability of Podcast Content on third-party platforms.

17. Programme-Specific Disclaimer — 30-Day 1:1 Programme on Automated Marketing

The 30-Day 1:1 Programme on Automated Marketing (the "Programme") is a premium, paid, one-to-one marketing consultancy service offered by the Company to eligible business clients.

Any information on the Website relating to the Programme — including descriptions of Programme content, investment details, application information, and client results — is provided for general information purposes only and does not form part of any contractual offer or agreement.

The Programme is governed exclusively and in its entirety by the Client Agreement, which is a separate, standalone legal document provided to eligible applicants prior to enrolment. In the event of any inconsistency or conflict between these Terms and the Client Agreement, the Client Agreement prevails in all matters relating to the Programme.

Access to the Programme is strictly conditional on completing the Company's two-step application process, signing the Client Agreement, and paying the Programme fee in full. Browsing information about the Programme on the Website does not create any contractual relationship, entitlement to enrolment, or right to access Programme services.

The Company reserves the right to accept or decline any application for the Programme at its sole discretion, without obligation to provide reasons.

18. Email Marketing and Communications — PECR Compliance

18.1 How We Collect Email Addresses

The Company may invite you to subscribe to its email list through the Website, for the purpose of receiving marketing communications, educational content, podcast updates, and information about the Company's services.

18.2 Consent and Opt-In

The Company complies with the Privacy and Electronic Communications Regulations 2003 (PECR) in relation to all marketing email communications. The Company will only send you marketing emails where you have given your explicit, freely given, and informed consent to receive such communications — or, in the case of existing clients, where the Company relies on the soft opt-in under Regulation 22 of PECR in connection with its own similar services.

No pre-ticked opt-in boxes will be used. Your consent will be recorded with a timestamp and the source of sign-up, in compliance with UK GDPR.

18.3 Unsubscribing

You may withdraw your consent and unsubscribe from the Company's marketing emails at any time by clicking the "unsubscribe" link included in every marketing email, or by contacting the Company directly at hello@oliviagenevieve.co.uk.

Your request to unsubscribe will be processed promptly and without charge. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

18.4 Transactional and Administrative Emails

The Company may send you transactional or administrative emails that are necessary in connection with a service you have requested or a contract you have entered into. These communications are not marketing emails and are not subject to the same consent requirements under PECR.

19. Cookies and Tracking Technologies

19.1 What Are Cookies

The Website uses cookies and similar tracking technologies (including pixels, tracking tags, and local storage) to enable core website functionality, to improve the user experience, to analyse how the Website is used, and to deliver targeted advertising.

19.2 Types of Cookies Used

Strictly Necessary Cookies: These are essential for the Website to function and cannot be disabled. They do not require your consent.

Analytics and Performance Cookies: These collect information about how users interact with the Website (for example, pages visited and time spent). This information is used in aggregated or pseudonymised form to improve the Website. These require your consent.

Marketing and Targeting Cookies: These are used to deliver advertising that is relevant to your interests and to measure the effectiveness of advertising campaigns. The Company uses the Meta Pixel (Facebook and Instagram) for this purpose. These require your consent.

19.3 Your Cookie Choices

When you first visit the Website, you will be presented with a cookie consent banner allowing you to accept all, reject all non-essential, or manage your cookie preferences by category. You may withdraw or update your consent at any time through your cookie settings or your browser settings.

Please note that restricting cookies may affect the functionality of certain parts of the Website.

19.4 Meta Pixel

The Website uses the Meta Pixel provided by Meta Platforms, Inc. This technology collects data about your activity on the Website and links it with your Facebook and/or Instagram account to enable targeted advertising. Meta's own data practices are governed by Meta's Privacy Policy and Data Policy. The Company is not responsible for Meta's use of data collected through the Pixel.

19.5 Third-Party Embedded Content Players

Where the Website embeds audio or other content hosted by third-party platforms such as SoundCloud, those platforms may place cookies or collect technical data about your visit or interaction with embedded content — including your IP address, device information, and listening activity — independently of the Company and subject to their own privacy policies. The Company does not control the cookies or tracking technologies used by third-party embedded content providers. You can manage your preferences through your browser settings or by visiting the relevant platform's website directly.

20. Privacy and Data Protection

The Company is the data controller in respect of personal data collected through the Website. The Company processes personal data in accordance with UK GDPR, the Data Protection Act 2018, and PECR.

Full details of how the Company collects, uses, shares, and protects your personal data, and how you can exercise your rights, are set out in the Company's Privacy Policy, which is published on the Website and is incorporated into these Terms by reference. You are encouraged to read the Privacy Policy carefully.

The lawful bases on which the Company relies to process personal data include contractual performance, legitimate interests, legal obligation, and consent (where required by law).

21. Data Retention

The Company retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable law or regulation.

Retention periods are set out in the Company's Privacy Policy. As a general guide:

• Client and programme records are retained for up to six (6) years following the end of the relevant programme or business relationship, in accordance with the Limitation Act 1980;

• Financial records are retained for six (6) years from the end of the relevant financial year, in accordance with HMRC and Companies Act 2006 requirements;

• Marketing subscriber records are retained for as long as you remain subscribed, plus a reasonable period following unsubscription;

• Website analytics data is retained in accordance with the applicable analytics provider's data retention settings, typically for no more than twenty-six (26) months; and

• Cookie consent records are retained for up to twelve (12) months from the date of consent, after which fresh consent is sought.

22. Data Subject Rights — UK GDPR

Under UK GDPR, you have the following rights in relation to your personal data. These rights are not absolute and may be subject to certain exemptions.

• Right to access: You may request a copy of the personal data the Company holds about you (a Subject Access Request).

• Right to rectification: You may ask the Company to correct any inaccurate or incomplete personal data.

• Right to erasure: You may ask the Company to delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other lawful basis for processing.

• Right to restriction of processing: You may ask the Company to restrict the processing of your personal data in certain circumstances.

• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your personal data in a structured, commonly used format.

• Right to object: You may object to processing based on legitimate interests, including direct marketing.

• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact the Company at hello@oliviagenevieve.co.uk. The Company will respond within one calendar month of receipt of your request, in accordance with UK GDPR.

In responding to your request, we will conduct a reasonable and proportionate search for personal data relating to you, in accordance with the Data (Use and Access) Act 2025. We may contact you to request clarification before proceeding, in which case the response period will be paused until we receive your reply.

If you are not satisfied with the Company's handling of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk. The Company's ICO Registration Number is ZB796418.

23. International Data Transfers

Some of the third-party service providers used by the Company may process personal data outside the United Kingdom. Where personal data is transferred outside the UK, the Company ensures that appropriate safeguards are in place to protect it, in accordance with UK GDPR.

Safeguards used may include adequacy decisions made by the UK Government, UK International Data Transfer Agreements (IDTAs), UK addenda to Standard Contractual Clauses, or other mechanisms recognised under UK GDPR.

International data transfers are assessed in accordance with the Data (Use and Access) Act 2025, which requires that the standard of protection in the destination country is not materially lower than the standard applicable in the United Kingdom.

Further information about the specific safeguards used in relation to international transfers is available on request by contacting the Company at hello@oliviagenevieve.co.uk.

24. Security of Data

The Company implements appropriate technical and organisational measures to protect personal data collected through the Website against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include the use of secure, encrypted connections (HTTPS), access controls, and password protection.

While the Company takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. The Company cannot guarantee the absolute security of personal data transmitted to or from the Website.

If the Company becomes aware of a personal data breach that is likely to result in a risk to your rights and freedoms, it will notify the ICO within seventy-two (72) hours in accordance with UK GDPR Article 33, and will notify affected individuals where required under UK GDPR Article 34.

25. Third-Party Tools and Services

The Website and the Company's services may reference, recommend, or link to third-party tools, software platforms, and service providers ("Third-Party Tools"), including but not limited to Meta Ads Manager, email marketing platforms, website builders, customer relationship management systems, and podcast hosting platforms.

Any reference to or recommendation of a Third-Party Tool does not constitute an endorsement by the Company of that tool or its provider. The Company makes no warranty regarding the accuracy, reliability, performance, or suitability of any Third-Party Tool for any particular purpose.

Your use of any Third-Party Tool is subject to the terms and conditions and privacy policies of the relevant third party. The Company is not responsible for the availability, security, functionality, or data practices of any Third-Party Tool.

Where the Company uses third-party service providers that act as data processors in connection with the Website — for example, website hosting providers, analytics providers, and email marketing platforms — those providers are bound by appropriate contractual data protection obligations in accordance with UK GDPR Article 28.

The Company may, from time to time, earn commission or referral fees in connection with certain Third-Party Tools it recommends. Where this is the case, the Company will disclose this in accordance with applicable advertising and disclosure requirements.

26. Disclaimers — General

To the fullest extent permitted by applicable law, the Website and all Content are provided on an "as is" and "as available" basis, without any warranty, representation, or guarantee of any kind, whether express or implied, statutory, or otherwise.

In particular, the Company makes no warranty that:

• The Website will be available at all times, uninterrupted, or free from errors, inaccuracies, or technical faults;

• Any Content on the Website is accurate, complete, current, or free from errors or omissions;

• The Website or any Content is suitable for any particular purpose or will meet your specific requirements;

• The Website is free from viruses, malware, or other harmful components; or

• Any links to Third-Party Platforms will function or lead to content that is accurate, safe, or appropriate.

Nothing in these Terms excludes or limits the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under English law. Subject to the foregoing, all conditions, warranties, representations, and other terms, whether express or implied, that are not set out in these Terms are excluded to the fullest extent permitted by law.

27. Limitation of Liability

Nothing in these Terms limits or excludes the Company's liability for: (a) death or personal injury caused by the Company's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited under the laws of England and Wales. All limitations and exclusions set out below are subject to this paragraph.

Subject to the preceding paragraph, to the fullest extent permitted by applicable law:

• The Company shall not be liable for any loss of profits, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, loss of data, or any indirect, special, incidental, exemplary, punitive, or consequential loss or damage of any kind, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if the Company was advised of the possibility of such loss or damage;

• The Company shall not be liable for any loss or damage arising from your reliance on any Content on the Website, any Third-Party Platform, or any Third-Party Tool;

• The Company shall not be liable for any loss or damage arising from the unavailability, suspension, or withdrawal of the Website or any part of it; and

• The Company's total aggregate liability to you in connection with these Terms and your use of the Website shall not exceed one hundred pounds (£100).

The limitations and exclusions in this Section 27 apply to all claims, whether arising in contract, tort, statute, or otherwise, and whether or not the Company has been advised of the possibility of such loss or damage.

28. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its directors, employees, agents, subcontractors, and licensors from and against any claims, demands, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Website in breach of these Terms;

• Any User Content you submit to the Website;

• Your infringement of the Intellectual Property rights or any other rights of the Company or any third party;

• Your breach of any applicable law or regulation; or

• Any false, misleading, or inaccurate information you provide in connection with your use of the Website.

29. Governing Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or in connection with them — including any non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of England and Wales.

The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales, with the appropriate venue being Birmingham in England, to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

30. Entire Agreement — Website Use Only

These Terms, together with the Privacy Policy and any other policies or notices published on the Website, constitute the entire agreement between you and the Company in relation to your use of the Website and supersede all prior understandings, representations, or agreements relating to the same subject matter.

These Terms apply solely to your use of the Website and general Content. They do not govern the Programme, which is exclusively governed by the Client Agreement.

Nothing in these Terms limits or excludes liability for fraudulent misrepresentation.

31. Severability

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid, or unenforceable in whole or in part, that provision will be deemed modified to the minimum extent necessary to make it lawful, valid, and enforceable. If modification is not possible, the relevant provision or part-provision will be deemed deleted. The modification or deletion of any provision will not affect the validity and enforceability of the remaining provisions of these Terms.

32. Waiver

No failure or delay by the Company in exercising any right or remedy under these Terms will constitute a waiver of that right or remedy, or of any other right or remedy. No single or partial exercise of any right or remedy will prevent the further or other exercise of that right or remedy or the exercise of any other right or remedy.

A waiver by the Company of any breach of these Terms by you will not constitute a waiver of any subsequent or continuing breach.

33. Contact Information

If you have any questions, concerns, or requests in connection with these Terms, your privacy rights, or the Website, please contact the Company using the details below.

Company Name: Olivia Genevieve Limited

Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom

Company Number: 15764444 (Private Limited Company registered in England and Wales)

Email: hello@oliviagenevieve.co.uk

Data Protection Contact: hello@oliviagenevieve.co.uk

ICO Registration Number: ZB796418

Website: oliviagenevieve.co.uk

The Company aims to acknowledge all enquiries within five (5) Business Days.