Copying, reproducing, sharing, distributing, adapting, or uploading this document or webpage to any artificial intelligence system, machine learning tool, automated processing tool, or similar technology, in whole or in part, without Olivia Genevieve Limited's prior written consent is strictly prohibited.

Unauthorised use constitutes infringement and may result in legal action.

Nothing in this notice prevents you from sharing this document or webpage with your own legal or professional advisers for the sole purpose of obtaining advice on its terms.

Terms and Conditions

Olivia Genevieve Limited | oliviagenevieve.co.uk

Effective Date: 30 April 2026

1. Definitions

In these Terms and Conditions (the “Terms”), the following definitions apply unless the context requires otherwise.

"Company, we, us, or our" means Olivia Genevieve Limited (Company No. 15764444), a private limited company incorporated in England and Wales, with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom. (“Olivia Genevieve Limited”).

"Website" means the website operated by the Company at oliviagenevieve.co.uk, including all pages, subpages, content, features, and functionality available through that domain.

"Products" means any online courses, audio teachings, digital downloads, workbooks, templates, toolkits, or other digital products offered through the Website or the Platform, whether for purchase or at no charge (including complimentary or lead magnet products). References to Products in these Terms apply whether or not Products are currently available for purchase at the time of reading.

"Platform" means Thinkific, operated by Thinkific Inc., through which the Company may host and deliver its online courses and digital content.

"Programme" means the 30-Day 1:1 Programme on Automated Marketing offered by the Company to eligible business clients under a separate, standalone Client Agreement. The Programme is not governed by these Terms.

"Client Agreement" means the separate contractual agreement entered into between the Company and a client in connection with the Programme.

"Content" means all text, images, audio recordings, video recordings, podcast episodes, graphics, logos, branding, articles, digital products, educational materials, course content, and any other information or material published on or accessible through the Website or the Platform.

"Intellectual Property or IP" means all copyright, trademarks (whether registered or unregistered), trade names, logos, database rights, domain names, and all other intellectual property rights of any nature, whether registered or unregistered, subsisting anywhere in the world, and all rights to apply for registration of any of the same.

"Business Customer or you" means a person, company, partnership, or other legal entity who purchases or accesses Products through the Website in the course of their trade, business, craft, or profession, and not as a consumer.

"Personal data" has the meaning given to it under UK GDPR.

"UK GDPR" means the UK General Data Protection Regulation, as retained in UK law under the European Union (Withdrawal) Act 2018, as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019.

"Business Day" means any day other than a Saturday, Sunday, or public holiday in England and Wales.

"Company Business Days and Company Business Hours" means Monday, Tuesday, and Wednesday, 12:00–17:00 UK time (GMT/BST), being the Company’s standard working hours.

"AI System" means any artificial intelligence model, machine learning tool, large language model, generative AI platform, automated data-processing tool, training dataset, or similar system or technology, whether existing now or developed in the future.

"Force Majeure Event" has the meaning given to it in Section 29.

References to legislation include any statutory modification or re-enactment in force from time to time. Headings are for convenience only and do not affect interpretation. The singular includes the plural and vice versa.

2. Business Status and Eligibility

2.1 Business Customers Only

These Terms apply exclusively to business customers. By accessing the Website or purchasing any Product, you confirm and warrant that you are acting wholly and exclusively for the purposes of your trade, business, craft, or profession, and not as a consumer under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

2.2 Business Status Declaration

By accepting these Terms, you expressly confirm and warrant that:

– you are not entering into any transaction as a consumer;

– you have full legal authority to bind yourself or, where applicable, the business entity on whose behalf you are acting;

– you are entering into any purchase or engagement wholly for purposes related to your coaching, consulting, or professional business activities; and

– you acknowledge that consumer protection legislation, including but not limited to the Consumer Rights Act 2015, does not apply to purchases made under these Terms.

2.3 Minimum Age

You must be at least 18 years of age to access the Website or purchase any Product. By using the Website, you confirm that you are 18 years of age or over.

2.4 Right to Request Verification

The Company reserves the right to request reasonable evidence of your business status at any point. If you are unable to demonstrate that you are acting as a business customer, the Company may suspend or terminate your access to any Products, without entitlement to any refund, fee reduction, or other compensation.

These Terms are drafted for business-to-business transactions only. If you are an individual acting as a consumer, you must not proceed with any purchase through this Website. Please contact the Company at hello@oliviagenevieve.co.uk before proceeding.

3. Scope of These Terms

These Terms govern your access to and use of the Website and any Products purchased through it. They apply to all users of the Website, including visitors and registered users.

These Terms do not govern the Programme, which is exclusively governed by the Client Agreement — a separate, standalone legal document issued to eligible applicants prior to enrolment. In the event of any inconsistency or conflict between these Terms and the Client Agreement, the Client Agreement prevails in all matters relating to the Programme.

These Terms should be read alongside the Company’s Privacy Policy and Website Terms of Use, both of which are published on the Website and are incorporated by reference. Where any conflict arises between these Terms and the Privacy Policy or Website Terms of Use in relation to a purchase of a Product, these Terms prevail.

3A. Free and Complimentary Products

Where the Company makes any Product available at no charge — including but not limited to lead magnets, complimentary audio teachings, free mini-courses, or any other digital product provided without payment — these Terms apply in their entirety to the extent relevant. The absence of a purchase price does not affect the application of Sections 9 (Licence and Permitted Use), 10 (Prohibited Use and Restrictions), 11 (Access, Delivery, and Platform Requirements), 20 (Intellectual Property Rights), 21 (Confidentiality), 22 (Non-Disparagement), 25 (Limitation of Liability), 28 (Complaints and Dispute Resolution), and 37 (Governing Law and Jurisdiction). Sections 6, 7, and 8 (Purchase Terms, Payment, and No Refunds) do not apply to Products made available at no charge, as no payment obligation arises.

Where you subscribe to receive a free or complimentary Product, you acknowledge that your personal data will be processed in accordance with our Privacy Policy. Where you have provided your email address in order to access a free Product, we may send you related marketing communications about our services in accordance with our Privacy Policy and applicable data protection law, including the Privacy and Electronic Communications Regulations 2003. You may withdraw consent to receive marketing communications at any time by using the unsubscribe link in any email or by contacting us directly.

4. User’s Acknowledgment and Acceptance of Terms

By accessing the Website, creating an account, subscribing to receive any Product, or purchasing any Product, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not access the Website or purchase any Product.

Your continued use of the Website following any update to these Terms constitutes your acceptance of the updated Terms. It is your responsibility to check these Terms periodically to ensure you are aware of any changes.

Where you are purchasing a Product on behalf of a business entity, you confirm that you have authority to bind that entity to these Terms, and references to “you” throughout these Terms shall include that entity.

No verbal or informal communication, whether before or after acceptance of these Terms, forms part of the agreement between the parties in relation to any Product unless it is expressly incorporated into these Terms by a written amendment signed by both parties.

5. Account Registration and Business Information

5.1 Account Creation

Access to Products on the Platform may require you to create an account with Thinkific. By doing so, you agree to provide accurate, current, and complete information and to keep that information updated throughout your access period.

5.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify the Company promptly at hello@oliviagenevieve.co.uk if you become aware of any unauthorised use of your account or any security breach.

5.3 Personal Use Only

Your account is personal to you and may not be shared with, transferred to, or accessed by any other individual, organisation, or entity without the Company’s prior written consent. Any unauthorised sharing of account credentials constitutes a material breach of these Terms and may result in immediate termination of access without refund.

5.4 Business Information

Where the Company requests business information in connection with your purchase — including but not limited to your business name, trading name, or company registration number — you warrant that all information provided is true, accurate, and complete. The Company may verify such information against publicly available records and reserves the right to suspend access if information cannot be verified.

6. Purchase Terms

6.1 Product Availability

The Company reserves the right to introduce, modify, discontinue, or withdraw any Product at any time and at its sole discretion, without prior notice. The current availability of any Product on the Website does not create a binding obligation to continue to offer that Product.

6.2 Placing an Order

By completing the checkout process and submitting a purchase, you are making a binding offer to purchase the selected Product at the price stated at the time of purchase. A contract between you and the Company is formed only when the Company confirms acceptance of your order in writing by email, or (where applicable) when access to the Product is granted.

6.3 Pricing

All prices are stated in British Pounds Sterling (GBP) and are exclusive of VAT unless otherwise stated. Where VAT applies, it will be shown separately at the point of purchase.

The Company reserves the right to change prices at any time. Price changes will not affect purchases already confirmed by the Company prior to the change taking effect.

6.4 Currency and International Purchases

All payments must be made in British Pounds Sterling (GBP). Where you are purchasing from outside the United Kingdom, you are responsible for all currency conversion costs, international transfer fees, banking charges, taxes, or other charges applied by your bank or payment provider. The amount received by the Company must equal the full product price without deduction.

6.5 Taxes and Duties

You are solely responsible for any taxes, duties, levies, or charges imposed by your own country or jurisdiction in connection with your purchase. The Company is not responsible for any international tax liabilities incurred by you.

6A. Pre-Sale and Deferred Delivery Products

6A.1 Products in Production

Where any Product is expressly described at the point of purchase as being in production, in preparation, or as available from a stated future date (a "Pre-Sale Product"), these Terms apply in full from the date of purchase. The full purchase price is payable at the time of purchase, subject to Sections 6 and 7.

6A.2 Expected Delivery Window

The Company will state the expected delivery date or delivery window for any Pre-Sale Product at the point of purchase. This date is an estimate made in good faith and is not a guarantee of delivery on a specific date. The Company will use reasonable efforts to deliver access within the stated window and will notify purchasers by email if a material delay arises.

6A.3 Non-Refundable from Payment

The full purchase price for a Pre-Sale Product is non-refundable from the date payment is received by the Company, regardless of when access is subsequently granted. This applies whether or not the Product has been fully delivered at the time of any refund request. Section 8 (No Refunds and Commercial Finality) applies in full from the date of payment. The pre-sale nature of the purchase does not create any additional refund right beyond the statutory exception set out in Section 8.6. Where there is any inconsistency between this Section 6A and Section 8 in relation to a Pre-Sale Product, this Section 6A prevails.

6A.4 Delayed Delivery

If the Company is unable to deliver access to a Pre-Sale Product within sixty (60) calendar days of the stated delivery date, and that failure is not attributable to a Force Majeure Event (Section 29) or to your own acts or omissions, the Company will use reasonable efforts to offer access by an alternative means or to confirm a revised delivery date by written notice to you. In such circumstances, the minimum statutory remedy set out in Section 8.6 applies. Delay in delivery does not, of itself, entitle you to cancel your purchase or receive a refund except to the extent required by English law in the specific circumstances.

6A.5 Planned Breaks and Sabbaticals

The Company observes planned rest periods in addition to public holidays and bank holidays in England and Wales. Planned breaks may include summer leave, sabbaticals, or other pre-scheduled periods and may extend beyond single days. Where a planned break or sabbatical falls within the expected delivery window for a Pre-Sale Product, the delivery window shall be extended by the number of calendar days comprising that planned break or sabbatical, and any such extension shall not constitute a delay for the purposes of Section 6A.4. The Company will publish advance notice of any planned break or sabbatical on its website no less than seven (7) days before it commences. Planned breaks, sabbaticals, or other pre-scheduled rest periods taken by the Company do not entitle you to any refund, fee reduction, or cancellation of amounts payable under these Terms.

7. Payment Terms and Failed Payments

7.1 Payment Method

Payment is processed through Thinkific’s integrated payment systems or such other payment processing services as the Company may specify at the point of purchase. By making a payment, you agree to be bound by the terms of the relevant payment processor.

7.2 Payment in Full

All payments are due in full at the time of purchase unless otherwise expressly stated in writing by the Company. The Company does not offer payment plans for Products unless explicitly advertised at the point of sale.

7.3 Failed or Unsuccessful Payments

If your payment fails, is reversed, recalled, or otherwise does not clear for any reason — including but not limited to insufficient funds, bank error, card failure, or payment reversal — access to the relevant Product will not be granted or will be suspended until payment is received in full. You remain liable for the full product price.

7.4 Late Payment

If any amount remains outstanding after three (3) days from the due date, the Company reserves the right to charge statutory interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, at a rate of 8% per annum above the Bank of England base rate, calculated daily from the day after the grace period expires until payment is received in full. The Company may also claim fixed-sum debt recovery compensation in accordance with that Act.

7.5 Buy-Now-Pay-Later and Instalment Payment Services

The Company does not accept payment via buy-now-pay-later services, instalment payment services, or deferred payment products, including but not limited to Klarna, Afterpay, Clearpay, PayPal Pay in 3, and any equivalent service (each, a "BNPL Service"). All payments must be made in full at the time of purchase through the payment methods expressly made available at checkout.

Where a purchase is completed using a BNPL Service — whether or not such use was authorised by the Company — the full product price remains immediately due and payable by you to the Company in accordance with these Terms. The use of a BNPL Service does not affect, modify, or supplement your obligations under these Terms, does not alter the non-refundable nature of your purchase, and does not create any right to a refund, cancellation, or fee reduction beyond what English law expressly requires in a business-to-business transaction.

Any dispute raised with a BNPL Service provider in connection with a purchase made under these Terms shall be treated as a chargeback for the purposes of Section 8.4, and the same consequences and recovery rights shall apply. The Company reserves the right to recover the full product price together with all associated fees, administrative costs, and reasonable solicitors' fees arising from any such dispute.

The fact that a BNPL Service provider may classify a transaction as consumer credit does not alter your confirmed status as a business customer under these Terms, does not engage Section 75 of the Consumer Credit Act 1974 (which you have confirmed does not apply under Section 8.5), and does not create any entitlement to consumer protection rights that you have expressly excluded under Section 2.

8. No Refunds and Commercial Finality

8.1 Non-Refundable Purchases

All sales of Products through this Website are final. Once payment has been received and access to a Product has been granted, no refund, cancellation, exchange, fee reduction, or credit shall be provided under any circumstances, except where English law expressly requires a remedy that cannot lawfully be excluded in a business-to-business contract.

8.2 B2B Context — Consumer Rights Do Not Apply

You acknowledge and agree that you are purchasing as a business customer. The Consumer Rights Act 2015 does not apply to your purchase. In particular, there is no statutory cooling-off period, cancellation right, or right to a refund on the basis of change of mind, failure to implement, perceived lack of results, or dissatisfaction.

8.3 What Is Not Grounds for a Refund

Without limitation, the following do not constitute grounds for any refund, cancellation, or fee reduction:

– failure to access or use the Product, for any reason;

– change of mind, change of business direction, or change of personal circumstances;

– failure to achieve any particular result or outcome from the Product;

– technical difficulty with third-party platforms (including Thinkific), where the difficulty is beyond the Company’s reasonable control;

– dissatisfaction with the content, style, or format of the Product;

– a Product not meeting expectations that were based on information not contained in these Terms;

– failure to complete any Product within any stated access period; or

– expiry of any access period.

8.4 Chargebacks

By purchasing a Product, you agree not to initiate a chargeback, payment reversal, or dispute through your bank or payment provider except where required by applicable law. Any wrongful chargeback constitutes a material breach of these Terms. The Company reserves the right to recover the full product price together with all associated fees, administrative costs, and reasonable solicitors’ fees arising from any invalid chargeback.

The Company’s right to the full product price is not extinguished or reduced by any chargeback decision made by your bank or card scheme. You remain personally and contractually liable for the full amount regardless of any bank or card scheme outcome.

8.5 Section 75 — Consumer Credit Act 1974

You confirm that you are purchasing as a business customer and that Section 75 of the Consumer Credit Act 1974 does not apply to your purchase.

8.6 Statutory Exception

A refund may be available only where English law requires a remedy for a business-to-business contract, limited to the following narrow circumstances: where the Company has completely and persistently failed to make the purchased Product accessible to you in any form for more than fourteen (14) calendar days following your written notice of the failure, and where that failure is not attributable to factors outside the Company’s reasonable control or to your own acts or omissions. Any remedy available in such circumstances is limited to the minimum required by law.

The Company operates with integrity and good faith. The no-refund policy reflects the nature of digital products, which, once accessed, cannot be returned. This policy is consistent with standard commercial practice in the B2B digital content sector.

9. Digital Product Licence and Permitted Business Use

9.1 Grant of Licence

Upon receipt of payment in full or, where a Product is provided at no charge, upon the Company granting access to that Product, and in each case subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Product solely for your own internal business purposes in connection with your professional coaching or consulting activities.

9.2 Restrictions

The licence granted under clause 9.1 does not permit you to:

– copy, reproduce, republish, distribute, transmit, or make available any part of a Product to any third party;

– resell, rent, lease, license, transfer, or otherwise exploit any Product for commercial gain;

– use any Product as the basis for creating, delivering, or selling your own course, training programme, digital product, or coaching methodology;

– share your login credentials or provide access to a Product to any other person, team member, contractor, or third party;

– input, upload, or submit any part of a Product into any AI System; or

– screen-record, screenshot, or otherwise capture and retain Product materials in a form that replicates or substitutes for the original.

9.3 Business Use Only

All use of Products under this licence must be for your own internal professional development and business purposes. The licence does not extend to group use, organisational licensing, or use by multiple individuals within any business or organisation unless expressly agreed in writing by the Company.

9.4 Duration of Licence

The licence continues for the access period stated at the point of purchase, or, where no access period is stated, for a period of twelve (12) months from the date of purchase or, where no purchase was made, from the date on which access was first granted. Where a Product is made available for a stated limited period only, access shall expire at the end of that stated period regardless of the extent to which you have engaged with the content. Expiry of a time-limited access period does not entitle you to any refund or continued access. The Company reserves the right to modify access periods and will provide reasonable notice of any change to existing purchasers where reasonably practicable.

9.4A Lifetime Access

Where a Product is expressly described at the point of purchase as offering "lifetime access," that description means access for the lifetime of the Product as made available by the Company, whether on the current Platform or any successor platform to which the Company migrates the Product, and not for the lifetime of any individual purchaser. Where the Company migrates a Product to a successor platform, it will use reasonable efforts to notify existing lifetime access purchasers and to ensure continuity of access. Lifetime access is subject to the following conditions:

(a) access continues for as long as the Company makes the Product available on the Platform in its current or updated form;

(b) lifetime access does not guarantee that any specific piece of content within the Product will remain available indefinitely, in its current form, or at its current level of detail, and Section 13 applies in full;

(c) if the Company withdraws the Product from the Platform in accordance with Section 13.3, the Company will use reasonable efforts to provide reasonable notice to existing lifetime access purchasers, but the Company's obligations shall not extend beyond those set out in Section 13.3;

(d) lifetime access is personal to you and non-transferable; and

(e) lifetime access does not entitle you to any future products, updated versions released as separate products, or additional content not expressly included in the original product description at the point of purchase.

10. Prohibited Use and Restrictions

10.1 General Prohibitions

You must not use the Website, the Platform, or any Product in any way that is unlawful, harmful, or contrary to these Terms. Without limiting the foregoing, you must not:

– reproduce, republish, or distribute any Content or Product materials for any purpose other than as expressly permitted by the licence in Section 9;

– create derivative works based on any Content or Product without the Company’s prior written consent;

– use any automated tool, bot, web scraper, crawler, or data extraction method to access, harvest, or index any Content;

– remove or obscure any copyright notice, trademark, or proprietary notice from any Content or Product;

– use any Content for any commercial purpose other than your own legitimate internal business use;

– impersonate the Company or misrepresent your affiliation with it in any manner; or

– engage in any conduct that interferes with or disrupts the operation of the Website or the Platform.

10.2 Artificial Intelligence and Automated Processing Restrictions

The following restrictions apply specifically to the use of Content and Products in connection with artificial intelligence and automated systems. These restrictions are fundamental to the protection of the Company’s intellectual property and are non-negotiable.

You must not, and you must not permit any third party to:

– input, upload, submit, share, or otherwise provide any Content, Product material, or Company communication — in whole or in part — into any AI System for any purpose whatsoever, including but not limited to text generation, summarisation, analysis, or reproduction;

– use any Content or Product material as training data, fine-tuning data, prompt input, reference material, or in any other capacity in connection with any AI System;

– use any automated or AI-assisted process to scrape, extract, mine, classify, index, or otherwise process Content from the Website or the Platform;

– use any AI System to replicate, reverse-engineer, reconstruct, summarise, or reproduce the Company’s proprietary methodologies, frameworks, teaching structures, or programme content; or

– permit any AI System to learn from, adapt, analyse, or commercially exploit any Content or Product material.

These restrictions apply whether the use is commercial or non-commercial, whether or not you are acting on your own behalf or on behalf of a third party, and whether or not the Content is publicly accessible.

10.3 Data Mining and Automated Extraction

You must not use the Website or the Platform for any form of data mining, bulk content collection, systematic automated extraction, or any other process that captures Content at scale or in a manner inconsistent with ordinary, individual, manual access.

10.4 Consequences of Breach

Any breach of this Section 10 constitutes a material breach of these Terms and may result in the immediate suspension or termination of your access to all Products, without refund, and may give rise to legal proceedings for damages, injunctive relief, and any other remedies available under English law.

11. Access, Delivery, and Platform Requirements

11.1 Delivery via Thinkific

Products are hosted and delivered through the Platform. Access to purchased Products is provided by directing you to the relevant Thinkific site upon confirmation of payment. Where a Product is sold on a pre-sale basis in accordance with Section 6A, access will be granted on the stated delivery date and may be provided by manual enrolment by the Company on the Platform. You will be notified by email when access has been granted. You are responsible for ensuring that you have a compatible device, operating system, browser, and internet connection capable of accessing the Platform.

11.2 Platform Availability

The availability of the Platform is subject to Thinkific’s own service terms, policies, and maintenance schedules. The Company does not guarantee that the Platform will be available at all times, without interruption, or free from technical errors. Temporary outages, maintenance periods, or changes to the Platform’s functionality do not constitute a failure by the Company to deliver the Product and do not give rise to any refund, compensation, or extension of access.

11.3 Your Responsibility for Access

You are solely responsible for maintaining your own access to the Platform, including your account credentials. If you lose access to the Platform due to your own acts or omissions — including but not limited to forgetting your password, changing your email address without updating your account, or violating Thinkific’s terms of service — the Company is not responsible and no refund or alternative access shall be provided.

11.4 Third-Party Platform Changes

The Company does not control Thinkific’s decisions regarding pricing, policy changes, feature changes, or service discontinuation. In the event that Thinkific materially changes its platform or ceases to operate in a manner that affects access to a Product, the Company will use reasonable efforts to provide access through an alternative means. Such changes do not automatically entitle you to any refund.

11.5 Content Hosted Directly on the Website

Certain Products — including but not limited to audio teachings and other digital content — may be made available through the Website via content hosted on third-party platforms and embedded on or linked from the Website, rather than through the Platform. Where this is the case:

(a) access to such content is provided through the Website on the terms set out in these Terms and the Company's Website Terms of Use;

(b) the availability of such embedded content is dependent on the relevant third-party hosting platform (such as SoundCloud) and the Company does not guarantee that it will be available at all times, without interruption, or free from technical errors; and

(c) temporary or permanent unavailability of embedded content — whether caused by the third-party hosting platform, the Company's removal of content from that platform, removal of the embed from the Website, or any other reason — does not entitle you to any compensation, alternative access, or continued availability.

12. Customer Responsibilities

By purchasing or accessing a Product, you acknowledge and agree that:

– you are purchasing an educational and informational resource and that any value derived from a Product depends entirely on your own engagement, implementation, and professional judgement;

– it is your sole responsibility to implement any content, strategy, framework, or guidance contained in a Product in a manner that complies with all applicable laws, regulations, and platform policies in your jurisdiction;

– the Company provides educational material only and does not take responsibility for your business decisions or the results of implementing any Product content;

– you are responsible for ensuring that any marketing activities, advertising campaigns, or business practices you undertake as a result of engaging with a Product comply with the laws and regulations applicable to your business and jurisdiction; and

– you are responsible for ensuring that any advertising content you create or publish as a result of engaging with a Product complies with the UK Advertising Standards Authority (ASA) CAP Code, and with equivalent advertising standards in your own jurisdiction.

13. Product Updates, Changes, and Availability

13.1 Right to Update

The Company reserves the right to update, revise, add to, or remove any content within a Product at any time, without notice and without refund obligation. Updates may include changes to course materials, audio or video content, written resources, frameworks, and supporting documents.

13.2 No Warranty of Perpetual Content

The Company does not warrant that any specific piece of content within a Product will remain available indefinitely, in its current form, or at its current level of detail. The Company’s obligation is to provide access to a Product in the form in which it exists at the time of purchase, subject to reasonable updates and improvements.

13.3 Withdrawal of Products

The Company reserves the right to withdraw any Product from sale, from the Platform, or from the Website at any time and at its sole discretion, without notice and without liability. This includes the right to remove audio recordings, teachings, or any other digital content from any third-party hosting platform on which it is hosted (such as SoundCloud), to remove any embed code or link from the Website, or both, for any reason, at any time. Where a paid Product is withdrawn during an active access period that you have already purchased, the Company will use reasonable efforts to notify you and to provide continued access for the remainder of your access period or a reasonable alternative. No such obligation applies to Products provided at no charge, which may be withdrawn at any time without notice and without any obligation to provide alternative access.

14. Live Calls, Replays, and Recordings

14.1 No Live Calls Included as Standard

Unless expressly stated in the product description at the point of purchase, no live calls, Q&A sessions, video calls, or real-time consultations are included in any Product. Any reference to live elements in marketing materials applies only where those elements are explicitly included in the product specification.

14.2 Replays and Recordings

Where a Product includes access to recordings, replays, or pre-recorded sessions, access is provided on the terms set out in the product description. The Company does not guarantee that all recorded content will remain available for the full duration of your access period, as availability may be subject to third-party platform constraints.

14.3 Recordings of Live Elements

Where any live call or session is expressly included in a Product:

– the Company reserves the right to record any such session;

– the Company will notify participants at the commencement of any recorded session; by continuing to participate, participants consent to the recording;

– recordings are stored securely and will not be publicly shared without separate written permission; and

– you must not record, screenshot, or otherwise capture any live or recorded session without the Company’s prior written consent.

15. Community Guidelines and Faith-Based Conduct

15.1 No Community Included as Standard

Unless expressly included in a specific Product’s description, no community, forum, group, or membership space is included as part of any Product purchase.

15.2 Faith-Based Environment

The Company’s work is grounded in Christian faith. Where any community space or interactive element is provided as part of a Product, participants are expected to engage respectfully and in a manner consistent with the Company’s faith-based values. This does not require participants to share the Company’s religious beliefs, but it does require that all interactions are conducted with courtesy, integrity, and respect for others.

15.3 Prohibited Conduct

Where any community or interactive element is available, you must not post or share content that is defamatory, offensive, discriminatory, misleading, or that infringes the intellectual property rights of any third party. The Company reserves the right to remove any content and to suspend or terminate access for conduct that is inconsistent with these guidelines, without refund.

16. Support, Communication, and Response Times

16.1 Support Scope

Product purchases do not include personal one-to-one consultancy, coaching, or strategic support from the Company unless such support is expressly included in the product description. Digital products are self-directed learning resources.

16.2 Technical Support

If you experience a technical difficulty in accessing a Product on the Platform or through the Website, please contact the Company at hello@oliviagenevieve.co.uk. The Company will use reasonable efforts to assist with access-related issues within its Company Business Hours (Monday to Wednesday, 12:00–17:00 UK time).

16.3 Response Times

Where support is available, the Company will use reasonable efforts to respond to enquiries relating to Products within five (5) Company Business Days of receipt. This response time applies only during Company Business Days and Hours. Messages received outside these hours will be addressed at the next available Company Business Day. Where an enquiry is received during a notified planned break or sabbatical, the five (5) Company Business Day response period shall begin running from the first Company Business Day on or after the Company's return from that planned break or sabbatical. The Company will publish advance notice of any planned break or sabbatical on its website no less than seven (7) days before it commences.

16.4 Contact

All enquiries regarding Products should be directed to: hello@oliviagenevieve.co.uk. Email is the primary communication channel for all product-related enquiries. The Company does not provide product support via social media, direct message, or any other informal channel.

17. Testimonials, Feedback, and Marketing Permissions

17.1 Optional Testimonials

The Company may, from time to time, invite purchasers or users of complimentary Products to provide voluntary feedback or testimonials about their experience of a Product. Providing a testimonial is entirely optional. You are under no obligation to do so, and declining will have no effect on your access to any Product.

17.2 Consent for Use

The Company will only use identifiable testimonials, results, or feedback for marketing purposes with your explicit written consent, obtained via a separate testimonial consent form. Any testimonials used in the Company’s marketing materials will be genuine, current, and will not be used in a manner that implies guaranteed results, in accordance with the ASA CAP Code.

17.3 Withdrawal of Consent

You may withdraw your consent for the use of your testimonial at any time by notifying the Company in writing at hello@oliviagenevieve.co.uk. Withdrawal of consent does not affect any use of your testimonial that has already been published prior to withdrawal, but the Company will cease any new use from the date consent is withdrawn.

17.4 Honest Reviews

Nothing in these Terms prevents you from posting honest, factual reviews of a Product on any public platform, including Google, Trustpilot, or social media, provided that the review does not contain false statements of fact or statements made with the intention of causing harm without factual basis. The Company will not take legal action against you solely on the basis of a negative but honest review.

17.5 Testimonials Received via Social Media

From time to time, you may send the Company a message via social media — including but not limited to Instagram direct messages and Facebook messages — containing feedback, praise, or commentary about a Product (an "Informal Social Media Testimonial").

Receipt of an Informal Social Media Testimonial does not, of itself, constitute consent to use that message in the Company's marketing materials. Before using any Informal Social Media Testimonial for any marketing purpose, the Company will request your formal written consent by directing you to its testimonial consent form in accordance with Section 17.2. You are under no obligation to provide such consent, and declining will have no effect on your access to any Product.

Where you send an Informal Social Media Testimonial, you acknowledge that: (a) the Company may contact you by email to request formal consent to use your feedback in its marketing materials; (b) the Company will not use your Informal Social Media Testimonial in any identifiable marketing material without first obtaining your formal written consent via the testimonial consent form; and (c) a social media like or reaction does not constitute a testimonial or consent to use your words or identity for any marketing purpose. Where you publicly comment on, tag, or share the Company's content in a manner that constitutes positive feedback about a Product, the Company may treat that public interaction as an Informal Social Media Testimonial and may contact you by email to request formal consent to use it in its marketing materials, in accordance with Section 17.2.

18. Third-Party Tools, Links, and Platforms

18.1 Third-Party Platforms

The Company may reference, recommend, or link to third-party tools, software, platforms, or resources in connection with Products (including but not limited to email marketing platforms, website builders, Meta Ads Manager, and payment processors). Such references and recommendations do not constitute an endorsement by the Company of any third-party product or service.

18.2 Thinkific as Independent Controller

The Platform is operated by Thinkific Inc. as an independent business. Your use of the Platform is subject to Thinkific’s own terms of service and privacy policy, available at www.thinkific.com. The Company is not responsible for the availability, functionality, content, data practices, or pricing decisions of Thinkific. Any dispute relating to the Platform should be directed to Thinkific directly.

18.3 Meta Advertising Platforms

Where Products contain guidance on Meta advertising (including Facebook and Instagram), all such guidance is informational and advisory only. The Company does not guarantee that advertising campaigns built following guidance in any Product will be approved by Meta, will achieve any particular result, or will comply with Meta’s advertising policies in your jurisdiction. You are solely responsible for ensuring your advertising activities comply with all applicable platform policies and laws.

18.4 No Liability for Third Parties

The Company is not responsible for any loss, harm, or damage arising from your use of or reliance on any third-party tool, platform, or service, whether or not it was recommended in connection with a Product.

18.5 Affiliate Disclosure

The Company may from time to time earn commission or referral fees in connection with certain third-party tools or services it recommends. Where this is the case, the Company will disclose this in accordance with applicable advertising and disclosure requirements.

19. Suspension or Termination of Access

19.1 Company's Right to Suspend or Terminate

The Company reserves the right to suspend or terminate your access to any Product, at its sole discretion and without prior notice, in any of the following circumstances:

– you breach any provision of these Terms;

– you fail to maintain your account security and there is evidence of unauthorised access;

– you share your account credentials or grant access to a Product to any unauthorised person;

– you use a Product in a manner that infringes the Company’s Intellectual Property or the rights of any third party;

– you initiate a chargeback or payment dispute in bad faith;

– you provide false, misleading, or fraudulent information in connection with your purchase; or

– the Company is required to do so by law or regulation.

19.2 Effect of Termination

Upon termination of your access for any reason:

– your right to access the Product ends immediately;

– no refund, fee reduction, or compensation shall be provided;

– all outstanding sums payable to the Company remain immediately due; and

– your obligations under Sections 10, 20, 21, and 22 survive termination and remain in full force and effect, as further provided in Section 35D.

19.3 No Liability

The Company shall not be liable to you for any loss or damage arising from the suspension or termination of your access pursuant to this Section, provided the Company has acted in good faith in exercising this right.

20. Intellectual Property Rights

20.1 Ownership

All Content on the Website and within any Product — including but not limited to text, graphics, images, logos, podcast episodes, audio recordings, course materials, frameworks, methodologies, feedback structures, written articles, digital downloads, and any other material — is owned by or licensed to the Company and is protected by copyright, trademark, database rights, and other intellectual property laws of England and Wales and applicable international law.

Nothing in these Terms transfers any ownership of any Intellectual Property to you. Your purchase of a Product grants you only the limited licence described in Section 9. All other Intellectual Property rights remain the sole and exclusive property of the Company.

20.2 No Reproduction or Redistribution

You must not copy, reproduce, republish, post, broadcast, transmit, distribute, or otherwise make available any Content from the Website or any Product without the Company’s prior written consent. This applies whether your use would be commercial or non-commercial.

20.3 AI Restrictions on Intellectual Property

In addition to the general AI restrictions set out in Section 10.2, you must not:

– use any Content or Product material — in whole or in part — as training data, fine-tuning data, or input material for any AI System;

– use any AI System to replicate, reconstruct, summarise, or reproduce the Company’s proprietary Content, frameworks, or teaching methodologies;

– input or upload these Terms or any part of them into any AI System without the Company’s prior written consent. This restriction does not prevent you from sharing these Terms with your own legal advisers for the purpose of obtaining advice on their content.

20.4 Trademarks

Any registered or unregistered trademark, service mark, logo, or tagline associated with the Company or its Products is the Company’s exclusive property and may only be used with the Company’s prior written consent. Nothing in these Terms grants you any right to use the Company’s trademarks.

20.5 User Content

Where you submit, post, or otherwise provide any content through the Website or the Platform — including but not limited to reviews, comments, or questions — you retain ownership of that content but grant the Company a non-exclusive, royalty-free, perpetual licence to use, display, and reproduce that content solely in connection with the operation and improvement of the Website, Platform, and Products. You warrant that any content you submit does not infringe the rights of any third party.

20.6 Consequences of IP Breach

Any breach of this Section 20 constitutes a material breach of these Terms and may result in immediate termination of access, legal proceedings for damages, injunctive relief, and recovery of costs including reasonable solicitors’ fees.

20.7 Continuing Obligations

The obligations in this Section 20 survive the termination or expiry of your access to any Product and remain in full force and effect thereafter.

21. Confidentiality

21.1 Company Confidential Information

You agree to keep strictly confidential all proprietary information disclosed by the Company in connection with a Product, including but not limited to the Company’s methodologies, frameworks, teaching structures, operational processes, and business strategies, and not to disclose, share, or reproduce such information except as permitted by these Terms or with the Company’s prior written consent.

21.2 Exceptions

The confidentiality obligations in clause 21.1 do not apply to information that:

– is or becomes publicly available through no breach by you;

– was already known to you prior to disclosure by the Company;

– is received from a third party who is free to disclose it without restriction; or

– is required to be disclosed by law, court order, or regulatory requirement, provided you give the Company as much advance written notice as is reasonably practicable.

21.3 Duration

The confidentiality obligations in this Section 21 apply during the access period and for a period of three (3) years following the expiry or termination of your access to the relevant Product.

22. Non-Disparagement

22.1 Obligation

You agree not to make or publish any knowingly false, misleading, or malicious statements about the Company, its Products, its directors, employees, agents, or services, in any public forum, social media platform, review site, or other communication channel, whether during or after your access period.

22.2 What This Does Not Prohibit

For the avoidance of doubt, this clause does not prevent you from:

– providing truthful, factual statements about your own experience of a Product;

– making good-faith complaints directly to the Company through the complaints process described in Section 28; or

– participating in any legally required disclosure, regulated review process, or formal complaint as required by law.

22.3 Consequences

Any breach of this clause may result in the immediate termination of your access to any Product, legal action including injunctive relief and claims for damages, and no refund or compensation shall be payable in connection with such termination.

23. Faith-Based Content and Non-Professional Advice

23.1 Faith-Based Context

The Company’s work and Products are informed by a Christian faith perspective. Content within Products may include references to biblical scripture, Christian principles, prayer, God’s sovereignty, and faith-based approaches to business and marketing. This content reflects the Company’s genuine personal and professional values and is integral to the character of its Products.

23.2 Not Spiritual Direction

Any faith-based content provided through a Product is offered as part of the educational and professional development material and is not intended to constitute spiritual direction, pastoral counselling, prophecy, intercessory prayer, or any form of regulated religious or therapeutic service. You are solely responsible for how you receive, evaluate, and apply any faith-based content in your own life and business.

23.3 Not Binding on Other Beliefs

The inclusion of faith-based content in a Product does not require you to hold or adopt any particular religious belief. You are free to engage with or decline any faith-based material at your own discretion.

23.4 No Professional Advice

All Content in Products is provided for educational and informational purposes only. It does not constitute, and must not be relied upon as, legal advice, financial advice, investment advice, tax advice, medical advice, mental health advice, or any other form of regulated professional advice.

The Company strongly encourages you to seek independent, qualified professional advice before making any business, financial, legal, or personal decision based on content contained in a Product.

23.5 Mental Health

Products do not include therapy, counselling, mental health treatment, or any service regulated under the laws of England and Wales. Any mindset, wellbeing, or faith-based material is supportive in nature and educational only. If you are experiencing mental health difficulties, you are encouraged to seek support from a qualified mental health professional.

24. No Guarantees or Results

24.1 No Results Guarantee

The Company makes no representation, warranty, or guarantee of any kind regarding the results, outcomes, revenue, leads, sales, conversions, or other business benefits that you may achieve as a result of purchasing or using any Product.

All results described in the Company’s marketing materials, testimonials, or case studies reflect the individual experiences of specific customers and are not predictions or guarantees of your results. Business outcomes depend on a wide range of factors outside the Company’s control, including your own implementation, professional judgement, market conditions, audience behaviour, advertising platform performance, and your specific business circumstances.

24.2 Advertising and Marketing Results

Where a Product includes guidance on paid advertising (including Meta advertising), email marketing, or automated marketing systems, the Company does not guarantee that any advertising campaign, email sequence, or automated system will generate any particular result, that any advertisement will be approved by any advertising platform, or that any marketing system will operate without technical interruption.

24.3 Platform Attribution

Meta’s advertising reporting dashboard may undercount conversion events due to cookie consent laws and browser-level tracking restrictions. This is an industry-wide limitation and does not constitute a deficiency of any Product. The Company cannot guarantee the accuracy of any third-party analytics or reporting.

24.4 Divine Timing

Consistent with the Company’s faith-based perspective, the Company acknowledges that outcomes in business are ultimately subject to God’s sovereignty and timing, and are not solely determined by marketing systems, strategies, or tools. Products are designed to help you build and refine your marketing foundations; they are not a guarantee of any particular business outcome, whether spiritual, financial, or otherwise.

25. Limitation of Liability

25.1 Non-Excludable Liabilities

Nothing in these Terms limits or excludes the Company’s liability for: (a) death or personal injury caused by the Company’s negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be limited or excluded under the laws of England and Wales. All limitations and exclusions set out below are subject to this clause.

25.2 Exclusion of Indirect Losses

Subject to clause 25.1, the Company shall not be liable for:

– loss of profits, revenue, sales, contracts, or business;

– loss of anticipated savings;

– loss of data or information;

– loss of goodwill or reputation;

– business interruption; or

– any indirect, special, incidental, exemplary, punitive, or consequential loss or damage of any kind,

whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if the Company was advised of the possibility of such loss or damage.

25.3 Cap on Liability

Subject to clause 25.1, the Company’s total aggregate liability to you in connection with any Product, whether arising in contract, tort, statute, or otherwise, shall not exceed the total amount paid by you for the relevant Product giving rise to the claim. Where a Product was provided at no charge, the Company's total aggregate liability shall not exceed one hundred pounds (£100).

25.4 Reliance on Content

The Company shall not be liable for any loss or damage arising from your reliance on any Content within a Product, any third-party platform, or any third-party tool or service.

25.5 Platform Liability

The Company shall not be liable for any failure of Thinkific, SoundCloud, any other third-party content hosting or delivery platform, or the Company's own website to function as expected, for outages, suspensions, account issues, content removal by the platform, or technical errors. The Company is not responsible for any loss or inconvenience arising from the temporary or permanent unavailability of any content hosted on the Platform or the Website. Your use of the Platform and access to Website-hosted content is at your own risk.

25.6 Protection of Personnel

No current or future director, employee, contractor, agent, or representative of the Company shall have any personal liability in connection with these Terms. All obligations and liabilities rest solely with the Company as a legal entity.

25.7 B2B Acknowledgement

All limitations and exclusions of liability in these Terms are agreed on the basis that you are acting as a business customer and not as a consumer. You shall not assert consumer status to challenge any limitation, exclusion, or cap on liability contained in these Terms.

26. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its directors, employees, agents, subcontractors, and licensors from and against any and all claims, demands, losses, liabilities, costs, and expenses (including reasonable solicitors’ fees) arising out of or in connection with:

– your breach of any provision of these Terms;

– any content or materials you submit through the Website or the Platform that infringe the Intellectual Property rights or other rights of any third party;

– your use of any Product in a manner not permitted by these Terms or by applicable law;

– any misrepresentation you make in connection with your purchase, including any false claim of business status; or

– your failure to comply with any applicable law or regulation in connection with your use of a Product.

The Company will notify you of any claim for which indemnification is sought and will cooperate reasonably in the defence of such claim at your expense.

27. Data Protection and Privacy

27.1 Data Controller

The Company processes personal data in accordance with UK GDPR and the Data Protection Act 2018 (both as amended by the Data (Use and Access) Act 2025), and the Privacy and Electronic Communications Regulations 2003 (PECR).

27.2 Privacy Policy

Full details of how the Company collects, uses, stores, and protects your personal data, and how you can exercise your rights as a data subject, are set out in the Company’s Privacy Policy, which is published on the Website. You are encouraged to read the Privacy Policy carefully before making any purchase.

27.3 Thinkific as Independent Controller

When you create an account on or access content through the Platform, your personal data (including your name, email address, and course activity) is also processed by Thinkific Inc. Thinkific acts as an independent data controller in respect of the data it collects through its platform, in accordance with its own privacy policy available at www.thinkific.com/privacy-policy. The Company is not responsible for Thinkific’s data practices.

27.4 Your Rights

You have the right to access, rectify, erase, restrict processing of, object to processing of, and port your personal data, in accordance with UK GDPR. To exercise any of these rights, please contact the Company at hello@oliviagenevieve.co.uk.

In responding to any subject access request, we will conduct a reasonable and proportionate search for personal data relating to you, in accordance with the Data (Use and Access) Act 2025. Where clarification is required before we can proceed, we may contact you to request it, in which case the response period will be paused until we receive your reply.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

28. Complaints and Dispute Resolution

28.1 Internal Complaints Process

The Company is committed to resolving complaints fairly, professionally, and in good faith. If you have a concern or complaint relating to a Product, these Terms, or the Company's performance of its obligations to you, you must raise it through the process set out in this Section before invoking any other remedy.

How to Raise a Complaint

All formal complaints must be submitted in writing by email to hello@oliviagenevieve.co.uk. Verbal complaints, and complaints raised through any other channel, do not constitute a formal complaint for the purposes of this Section and will not trigger the response timelines below. Your written complaint should include: (a) a clear description of the nature of your complaint; (b) the specific Product or transaction to which it relates; (c) the dates and details of any relevant communications; and (d) the outcome or remedy you are seeking.

Acknowledgement and Response

The Company will acknowledge your complaint within five (5) Company Business Days of receipt. The Company will provide a full written response within ten (10) Company Business Days of receipt. The Company will use reasonable efforts to resolve your complaint before either party considers escalation. Where a complaint is particularly complex, additional time may be required. In that event, you will be notified in writing before the ten (10) Company Business Day period expires, with a revised response date confirmed.

Planned Breaks and Sabbaticals

The Company observes planned rest periods in addition to public holidays and bank holidays in England and Wales. Planned breaks may include summer leave, sabbaticals, or other pre-scheduled periods and may extend beyond single days. Where a written complaint is received during a notified planned break or sabbatical, the five (5) and ten (10) Company Business Day response periods shall begin running from the first Company Business Day on or after the Company's return from that planned break or sabbatical. The Company will publish advance notice of any planned break or sabbatical on its website no less than seven (7) days before it commences. Where such advance notice has been published at the time you submit your complaint, you are advised to allow for this before submitting time-sensitive correspondence.

Conduct During the Complaints Process

You agree not to attempt to obtain any refund, fee reduction, or other remedy by means of threats, harassment, intimidation, or conduct designed to cause distress to the Company's personnel. This clause does not prevent you from raising a genuine good-faith complaint under this Section or from pursuing lawful legal proceedings in compliance with Section 28.3 where a genuine legal entitlement exists.

Escalation to Mediation

If your complaint is not resolved to your satisfaction within the timeframes above, you may escalate it by invoking the mediation procedure in Section 28.3. For the avoidance of doubt, raising and progressing a complaint under this Section does not satisfy or constitute compliance with the mediation condition precedent in Section 28.3. A Mediation Notice must be separately served in accordance with that Section before any legal proceedings may be commenced.

Data Protection Complaints

Where your complaint relates specifically to the handling of your personal data, please refer to Section 28.2 for information about your right to contact the Information Commissioner's Office.

28.2 ICO Complaints

Where your complaint relates specifically to the handling of your personal data, you also have the right to contact the Information Commissioner’s Office (ICO) at any time at www.ico.org.uk. The Company would, however, welcome the opportunity to address any data protection concern directly before you contact the ICO, and invites you to raise it through this complaints process in the first instance.

28.3 Mediation

Both parties agree to attempt to resolve any dispute, claim, or controversy arising out of or in connection with these Terms by good faith mediation before pursuing any other legal or equitable remedy. The costs of mediation shall be shared equally. Good faith participation in mediation is a condition precedent to pursuing any litigation, arbitration, or other formal dispute resolution.

Mediation Notice and Response

Either party wishing to invoke mediation shall notify the other in writing by email, stating: (a) the nature of the dispute; (b) the basis of the claim; and (c) the remedy sought (a "Mediation Notice"). The other party shall respond in writing within fourteen (14) calendar days of receipt of the Mediation Notice, confirming whether it agrees to mediation and, if so, proposing dates and a mediator.

No Response Consequence

If no written response is received within fourteen (14) calendar days, the mediation condition precedent shall be treated as satisfied and the party who served the Mediation Notice may proceed to litigation or any other available remedy without further notice.

Mediator Appointment

If the parties cannot agree on a mediator within seven (7) calendar days of confirming mediation, either party may apply to the Centre for Effective Dispute Resolution (CEDR) or the Civil Mediation Council (CMC) to nominate a mediator, and such nomination shall be binding on both parties.

Long-Stop Date

If the dispute is not resolved within forty-five (45) calendar days of the Mediation Notice (the "Long-Stop Date"), or such longer period as the parties agree in writing before the Long-Stop Date, either party may treat the mediation as concluded without resolution and may proceed to litigation. The Long-Stop Date is absolute and may not be extended unilaterally.

Without Prejudice and Emergency Relief

All mediation proceedings, statements, offers, and documents produced solely for the purposes of mediation shall be treated as without prejudice and shall not be admissible in any subsequent legal proceedings, save where required by law or court order. Nothing in this Section 28.3 prevents either party from seeking urgent or interim injunctive relief or any other emergency remedy from the courts of England and Wales where delay would cause serious or irreparable harm.

Planned Breaks and Sabbaticals

Where the Company has published advance notice of a planned break or sabbatical on its website no less than seven (7) days before the break or sabbatical commences, and a Mediation Notice is served during the notified period of that break or sabbatical: (a) the fourteen (14) calendar day response period shall begin running from the first Company Business Day on or after the Company's notified return date; (b) the Long-Stop Date shall be extended by the number of calendar days between the date of service of the Mediation Notice and the first Company Business Day on or after the Company's notified return date; and (c) the Company shall not be required to monitor its designated email address for Mediation Notices or related correspondence during the notified break or sabbatical.

28.4 Recovery of Costs

If any legal action or other proceeding is brought to enforce these Terms or as a result of any alleged breach, the successful or prevailing party shall be entitled to recover reasonable solicitors’ fees and other costs incurred, in addition to any other relief to which they are entitled.

29. Force Majeure

29.1 Definition

A “Force Majeure Event” means any event beyond a party’s reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, civil unrest, terrorism, government action, fire, flood, widespread power or internet failure, platform outages caused by third-party providers (including Thinkific or Meta), labour disputes, or any other circumstance that prevents or delays performance of obligations under these Terms.

29.2 Effect

Neither party shall be liable for any delay or failure to perform any obligation under these Terms that is caused by a Force Majeure Event. Obligations affected shall be suspended for the duration of the Force Majeure Event. The affected party shall notify the other party as soon as reasonably practicable of the occurrence of the event and its expected duration.

29.3 Prolonged Force Majeure

If a Force Majeure Event continues for more than thirty (30) days and prevents the Company from delivering a Product, the Company may terminate your access by written notice. In such circumstances, the Company will use reasonable efforts to offer access through an alternative means or, where legally required, to apply a pro-rated remedy. This does not create an automatic right to a refund beyond what English law requires.

30. Variation of Terms

The Company reserves the right to amend, update, or replace these Terms at any time and at its sole discretion. Changes will take effect immediately upon publication on the Website, unless a later effective date is expressly stated.

Where changes are material, the Company will use reasonable efforts to notify existing purchasers with active access to Products, for example by posting a notice on the Website or sending a notification by email. Your continued access to or use of any Product following publication of updated Terms constitutes your acceptance of those updates.

Any purchase made prior to the effective date of an update to these Terms shall continue to be governed by the version of these Terms in effect at the time of purchase, in relation to that specific purchase only, unless the update is required to reflect a change in applicable law.

31. Entire Agreement

These Terms, together with the Company’s Privacy Policy and Website Terms of Use, constitute the entire agreement between you and the Company in relation to your purchase of or access to any Product and supersede all prior understandings, representations, or agreements relating to that subject matter.

You acknowledge that you have not entered into any purchase in reliance on any statement, representation, assurance, or warranty not expressly set out in these Terms. No verbal or informal communication, whether before or after purchase, forms part of the agreement between the parties in relation to any Product unless it is expressly incorporated by a written amendment signed by both parties.

Nothing in this Section limits liability for fraudulent misrepresentation.

32. Severability

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid, or unenforceable in whole or in part, that provision shall be deemed modified to the minimum extent necessary to make it lawful, valid, and enforceable. If modification is not possible, the relevant provision shall be deemed deleted. The modification or deletion of any provision shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

33. Assignment

You may not assign, transfer, delegate, novate, or otherwise dispose of any of your rights or obligations under these Terms without the prior written consent of the Company.

The Company may assign these Terms, or any of its rights or obligations under them, to any affiliate, successor entity, or purchaser of its business or assets without your consent. Any such assignment shall not affect your rights or obligations under these Terms.

34. No Partnership or Agency Relationship

Nothing in these Terms creates, implies, or constitutes a partnership, joint venture, employment relationship, franchise, or agency arrangement between you and the Company. You have no authority to bind the Company in any way, and you must not represent yourself as an agent, partner, employee, or associate of the Company.

The Company operates as an independent contractor in all respects, retaining full discretion as to its work methods, schedule, and delivery approach.

35. Third-Party Rights

These Terms are for the benefit of you and the Company only. Nothing in these Terms is intended to confer any rights on any third party. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms, and no third party shall have the right to enforce any provision of these Terms. The parties may vary, update, or terminate these Terms without the consent of any third party.

35A. Cumulative Remedies

The rights and remedies of each party under these Terms are cumulative and not exclusive of any right or remedy provided by law, equity, or otherwise. No exercise of any right or remedy shall operate as a waiver of, or restriction on, any other right or remedy available under these Terms or otherwise.

35B. Waiver

No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise of any right, power, or remedy prevent any further or other exercise of the same or of any other right, power, or remedy.

A waiver of any breach of these Terms does not operate as a waiver of any subsequent breach of the same or any other provision, and does not limit any right or remedy arising from any subsequent or continuing breach.

No waiver of any term of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated in writing by the waiving party.

35C. Set-Off

All sums payable by you to the Company under these Terms shall be paid in full without any right of set-off, deduction, withholding, or counterclaim. You may not withhold or reduce any payment due to the Company on the basis of any claim, alleged claim, grievance, or dispute, whether or not such claim has been formally raised or is subject to any complaint or dispute resolution process under Section 28.

35D. Survival

The following provisions survive the expiry or termination of these Terms, the expiry of your access period, or the termination of your account for any reason, and continue in full force and effect thereafter: Section 8 (No Refunds and Commercial Finality), Section 8.4 (Chargebacks), Section 20 (Intellectual Property Rights), Section 21 (Confidentiality), Section 22 (Non-Disparagement), Section 28 (Complaints and Dispute Resolution), Section 35 (Third-Party Rights), Section 35A (Cumulative Remedies), Section 35B (Waiver), and Section 35C (Set-Off).

36. Notices

All formal notices, requests, demands, and other communications under these Terms must be in writing. Email is the sole and primary method for serving notices, requests, demands, and other communications under these Terms, and applies to all users regardless of location.

Notices to the Company should be addressed to: hello@oliviagenevieve.co.uk and, where the matter is significant, to the Company’s registered office at 124 City Road, London, EC1V 2NX, United Kingdom.

Any notice sent by email will be deemed received on the same Business Day (Monday to Friday, excluding public holidays in England and Wales) if sent before 5:00 pm (UK time), or on the next Business Day if sent after 5:00 pm or on a non-Business Day. For the avoidance of doubt, “Business Day” in this Section means Monday to Friday, excluding public holidays in England and Wales, and is used solely to determine when a notice takes legal effect. This does not affect the Company’s Company Business Hours (Monday to Wednesday, 12:00–17:00 UK time).

Where email delivery is not possible, notice may be sent by post to the last known registered or business address of the receiving party. Notices sent by post shall be deemed received two (2) UK Business Days after posting.

Either party may update their contact details for notices by providing written notice of the change to the other party.

37. Governing Law and Jurisdiction (England and Wales)

These Terms and any dispute, claim, or controversy arising out of or in connection with them — including any non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of England and Wales.

The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales, with the appropriate venue being Birmingham in England, to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.